Should you be in disagreement with a decision regarding accommodations, the University appeal process is as follows:
- Students should present and discuss the complaint with the Manager of Testing and Student Disability Services (TSDS), located in G-10 Norwood Hall, firstname.lastname@example.org, (573) 341-6655. The TSDS office recommends that the student bring their complaint to the manager’s attention as soon as possible. The TSDS office may consult with the appropriate University personnel depending on the nature and scope of the complaint. The student and the TSDS office will engage in an interactive process in order to attempt to resolve the issue. Resolution of the present issue may be reached at this level. However, if a resolution is not reached the student should proceed to the following step.
- If a resolution cannot be reached for concerns directed to the Manager of Testing and Student Disability Services, students may appeal to the Assistant Vice Chancellor for Student Affairs. The student shall file a written appeal to the Assistant Vice Chancellor for Student Affairs (AVCSA) or their designee within fifteen (15) business days following the undesired outcome of Step One. Students shall submit the written appeal to the AVCSA at email@example.com. Students may also request a meeting with the AVCSA in 107 Norwood Hall prior to or following the submission of a written appeal by contacting firstname.lastname@example.org or (573) 341-6154. The following information shall be included in the written appeal:
- A detailed description of the complaint
- Any supporting documentation for the complaint/appeal
- Outcome summary from Step One
- Resolution sought by the student
The AVCSA will review the student’s written appeal and may consult with the student before responding within fifteen (15) business days following the receipt of the written appeal. Determinations as to whether and what reasonable services and accommodations shall be provided will be made at this juncture. Reasonable accommodations will be provided to otherwise qualified and eligible students with disabilities who have self-identified and who have provided satisfactory documentation in support of their timely request for such accommodations. At this level of appeal, the student has exhausted the internal University appeal procedures.
At any time in the process, should a student believe the reasonable accommodation to be discriminatory or to have the effect of discriminating against a qualified student on the basis of disability or other protected status, they may file a written complaint with the Office of Equity and Title IX. Staff from the Office of Equity and Title IX are available to consult with the student to determine whether the matter should be addressed through appropriate procedures as outline in the University of Missouri Collected Rules and Regulations Chapter 600 Equity Employment/Educational Opportunity policies. The student may also choose to file a complaint with the U.S. Department of Education Office for Civil Rights.